Customer Help Centre

We have listed a range of frequently asked questions when shopping online with Pathway Information Technology Ltd. If you need further assistance please email to or call us on 09 2828021.

Products - Do you parallel import?
No. We do not parallel import any of our items. All our listed products are NZ new and are supplied through the NZ distribution channel.

Products - Do your products come with NZ warranties?
Yes. All items come with NZ warranties and are supplied through the NZ distribution channel.

Products - Are your stock levels accurate?
We ship direct from our NZ based supplier/distributors. Stock is updated daily so is very accurate however we cannot always guarantee stock quantities. If an item sells out between placing and processing your order through to the warehouse we will inform you of the situation. In this event you will have the option to back order the original item, place an order for an alternative item or request a full refund.

Payment - What forms of payment do you accept?
We accept payment via credit card, debit card, Internet banking, direct deposit, Apple Pay, and Google Pay.

Payment - How safe is credit card payment at this website?
We use a secure SSL payment gateway, Shopify Payment, for all credit card transactions. Credit card details will be entered into a secure online payment page which offers the industry standard protection for absolute security & privacy. There are no credit card fees for buyers on transactions.

Ordering - How do I order online?
Find the item(s) you wish to purchase and click the "add to cart" button. You will be directed to your shopping cart where you can add or delete items, keep shopping for other items or proceed to the checkout. From the checkout stage you will need to enter your details, review your order and choose your payment method.

Ordering - What happens after I place an order?
When you have completed your order you will be provided with a tax invoice on screen and will be sent a confirmation email. Once your payment has been transferred & confirmed by our staff we will process your order through to the warehouse. You will receive automated emails updating the progress of your order.

Ordering - Can I use different billing & shipping addresses?
Yes when you enter your billing details you can choose to enter a different address for shipping.

Delivery - How much do I pay for shipping?
We offer FREE SHIPPING on nearly all our products. A shipping charge may occur for larger/bulk items. Each product has a shipping price guide that will advise if the item qualifies for free shipping or not.

Delivery - When will my order arrive?
Once we have received your payment your order will be processed. Orders processed before 3pm usually ship same day. Delivery is usually 1-2 working days.

Delivery - Can I pick up my order?
Unfortunately we do not hold stock in our Auckland offices, however depending on the item we can arrange pick up direct from our distributors warehouse. Please contact us first to arrange an order pick up.

Delivery - Can you deliver items outside of NZ?
We do not deliver outside of NZ. If you require goods to be delivered overseas you will need to arrange delivery with a freight forwarding company.