Warranty & Returns

All our products from the World's leading manufacturers are supplied by NZ Distributors so all warranties are supported within NZ, but understandably from time-to-time things can go wrong or faulty & you may need to arrange a return. The good news is all our products are supplied with local NZ warranties & we have a dedicated returns team ready to help.

7 Days Return Policy
We offer a 7 day return policy. All we require is that the product is unopened and the packaging is in its original new condition (including security seal/sticker). This excludes any specially ordered items, software, licenses and/or extended warranties.

Damaged, Defective or Incorrect Items
On the rare occasion your item arrives faulty (dead on arrival), damaged or is not the item you ordered it is important you get in contact with us immediately and we will solve it ASAP.

Faulty Items
If you believe an item has developed a fault please submit a return request by emailing support@eways.co.nz prior to any item being returned. You need to make sure to describe the problem details of the fault with serial numbers so we can process quickly. We will contact you and provide you with return instructions via E-mail. All faulty repairs and replacements go direct to the local distributor/service agent and are repaired or replaced under warranty. Many of our products warranty claims are handled by the manufacturer directly. If we handle the warranty process it may be necessary for you to contact the manufacturer’s support line to troubleshoot and obtain a case number for authorizing a return. You are responsible for the return of faulty items, unless the manufacturer’s warranty offers a collection or onsite repair/replacement.

Product Compatibility Issues
Please choose your product carefully. We try to provide as much information on each component as possible but due to the range of hardware & software compatibility/conflict issues we cannot guarantee your item will work with your system configuration. If the component is incompatible it does not mean it is faulty.

Loss of Data
It is your responsibility to back up your data. Failure to back up may result in loss of valuable data. If you need to return an item, please note that assessment and/or repair of the item may result in the loss of data. We are not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing products.