Terms and Conditions

1. Definitions
1.1 "Seller" means Pathway Information Technology Ltd and its successors and assigns.
1.2 "Buyer" means the buyer or any person acting on behalf of and with the authority of the buyer.
1.3 "Contract" means the terms and conditions contained herein, together with any Quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.
1.4 "Goods" means all Goods or Services supplied by the Seller to the Client at the Buyer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).
1.5 "Services" means all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Goods as defined supra).
1.6 "Price" means the cost of the goods as agreed between the Seller and the Buyer subject to clause 4 of this contract.

2. Acceptance
2.1 Any instructions received by the Seller from the Buyer for the supply of Goods shall constitute acceptance of the terms and conditions contained herein.
2.2 Where more than one Buyer has entered into this agreement, the Buyers shall be jointly and severally liable for all payments of the Price.
2.3 Upon acceptance of these terms and conditions by the Buyer the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the manager of the seller.

3. Goods / Services
The Goods and/or Services are as described on the invoices, quotation, work authorization or any other work commencement forms as provided by the Seller to the Buyer.

4. Price & Payment
4.1 At the Seller's sole discretion the Price shall be as indicated on invoices provided by the Seller to the Buyer in respect of Goods supplied.
4.2 Time for payment for the Goods/Services shall be of the essence and will be stated on the invoice, quotation or any other order forms. In the event of orders sent by email the Seller may withhold delivery of the Goods until the Buyer has paid for them, in which event payment shall be made before the delivery date.
4.3 Payment will be made by credit/debit card, electronic/online banking, apple pay, google pay, or any other method as agreed to between the Buyer and the Seller.
4.4 The Prices on this website are in NZD dollars. Any additional charges will be notified separately in any quotation given by the Seller.

5. Descriptions of Goods
5.1 While the Seller endeavours to provide accurate descriptions of Goods, the Seller cannot guarantee that the description is accurate. The Seller shall reserve the right to correct any error or omission should they become aware of any such inaccuracy.
5.2 Any image provided by the Seller is for illustrative purposes only, and the Seller cannot guarantee that the image shall reproduce in true colour or that the image will reflect or portray the full design or options relating to the Goods.

6. Delivery of Goods
6.1 Delivery of the Goods shall be made to the Buyer's address. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery, or delivery of the Goods shall be made to the Buyer at the Sellers address.
6.2 Where there is no agreement that the Seller shall send the Goods to the Buyer, delivery to a carrier at limited carrier's risk at the expense of the Buyer is deemed to be delivered to the Buyer.
6.3 The failure of the Seller to deliver shall not entitle either party to treat this contract as repudiated.
6.4 The Seller shall not be liable for any loss or damage whatever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all.

7. Warranty & Returns
7.1 For Goods not manufactured by the Seller the warranty shall be the current warranty provided by the manufacturer of the Goods. All warranties are supported within NZ.
7.2 Credit/Refund returns.
(a) Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to the buyer. Any unopened and undamaged goods outside of the 7 day return policy cannot be returned for credit unless the Seller allows the return with a restocking fee based on a special circumstance (this decision is made by the Seller). If accepted back there is a 15% restocking fee, the maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery.
(b) The restocking fee could be more totally dependent on product and situation. (Final Decision is made by the Seller).
(c) The Seller has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back if the Seller wishes to stock the item as a second (this decision is totally up to the Seller). Opened and used returns incur a restocking fee of 25% to 50%.
(d) The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As the Seller then needs to re-sell this as a clearance item at a loss in price.
(e) All products must be returned with all accessories and packaging the Seller cannot accept back any product that is missing packaging or accessories.
(f) Software cannot be returned for Credit. This is due to copyright regulations.
(g) Incompatibility issues are the responsibility of the Buyer. The Seller is not responsible for the compatibility of the Buyer’s device. Due to the different configurations, the Seller does not guarantee a component works with the Buyer's system. The Seller endeavours to provide as much information on each item as possible but the final decision is the Buyer's to verify it works on their system. If the item is incompatible it does not mean it is faulty.
7.3 Faulty Returns.
(a) All Goods specify the warranty associated with them, usually has a 1 year warranty or more. If no warranty is specified please check with the Seller for warranty details.
(b) Software, toners, cartridges, paper etc do not have warranties. Software will usually have a tech support phone line with the manufacturer.
(c) The Seller has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back if the Seller wishes to stock the item as a second (this decision is totally up to the Seller). Opened and used returns incur a restocking fee of 25% to 50%.
(d) Faulty returns are covered by either the seller directly or the manufacturer directly depending on the product. For example if it is an HP item with an Onsite warranty or a RTB warranty then the support will be direct with the HP NZ support line.
7.4 Faulty Repair and Replacement.
(a) All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.
(b) Goods outside of the warranty period cannot be returned for repair or replacement.
(c) Software cannot be faulty. No faulty returns for software. Any faults with software will be to do with the user's computer. We suggest contacting the software provider to assist.
7.5 Shipping of faulty products.
The shipping of faulty items for return is the responsibility of the buyer. The Seller will organize the return freight for the replacement product back to the Buyer. This is standard RTB (return to base procedure).

8. Seller's Liability and Maintenance Guarantee
8.1 The Buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the Seller is under no liability if they are not.
8.2 The Buyer is entitled to only such benefits as the Seller may receive under any guarantee given to the Seller by the manufacturer of the goods.
8.3 The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment or overclocking .
8.4 The Seller's liability under this contract and the warranty in this clause is confined to the Buyer named in this contract, it being agreed that the Seller has no liability to any purchaser of the goods from the Buyer in that the Buyer's rights under the contract are not assignable without the prior written consent of the seller.

9. Secure Site
Any credit card or payment details you provide us will not be held on this website and are processed on a secure SSL payment gateway (Stripe).

10. Out of Stock Products & Backorders
If a product is ordered but later found to be out of stock the Seller reserves the right to put the order on back order and confirm a suggested ETA with the Buyer. The Buyer may ask the Seller either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the Buyer if the cost is higher or if cheaper the difference refunded by the Seller to the Buyer or if the ETA is to far offer a full refund to the Buyer.

11. Errors or Omissions
Seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement. Seller cannot be responsible for any errors in stock levels and pricing. Seller will notify the buyer promptly of any error or omission that discovered, and provide the buyer with a full refund.

12. Force Majeure
The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.

13. Consumer Guarantees Act 1993
If the buyer is acquiring Goods for the purposes of a trade or business, the buyer acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the supply of Goods by the Seller to the buyer.

14. Disputes and Proper Law
Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996.
The contract including these terms and conditions of sale shall be governed by New Zealand Law.

15. Changes to Terms and Conditions
You can review the most current version of the Terms of Conditions at any time at this page.
We reserve the right to change any of the Terms and Conditions displayed on this website at any time. By continuing to use this website it shall be deemed that you agree to be bound by the amended terms and conditions as posted on this website.